How to buy and more info
How to Buy: Go to "https://www.casalefay.com/".
Choose the products you like (all products include VAT/GST).
Fill out your contact information.
Complete the payment details.
Done! We will contact you to confirm the shipment..
Payment Methods: Through paypal, Credit Card: Visa, Mastercard, American Express, Diners Club, Cabal Crédito, Naranja, CMR Falabella, Cencosud, and more. Debit Card: Visa, Mastercard, Maestro, Cabal Débito.
Shipping Times: Your order will be dispatched within a maximum of 3 business days after the purchase. Then, the postal service will deliver it within the following 3 to 6 business days, depending on the destination. If you need your order to be delivered faster, send us an email at firstname.lastname@example.org
Shipment Tracking: Once the product is dispatched, we will send you a tracking code to see its whereabouts.
Delivery Moment: The shipping company will visit the delivery location on business days from 8 am to 6 pm. The package can be received by any person over 18 years old that you authorize. If no one is available to receive the package on the first visit, they will return within 24 hours. If the same happens after 24 hours, they will leave a "Notice of Visit" with the details of the nearest branch where you can pick up your order within the next 48 to 20 hours. If not picked up, the order will be returned to our Warehouse.
International Shipping: For international shipping, write to us at email@example.com.
Claims & Returns: You can return and exchange all products that you have received with manufacturing defects or in poor condition. Money refunds are only applicable for cases of defective products. They do not apply for size exchanges. You can change the size, subject to product availability and as long as the items have not been purchased in Pre-Order or discounted. To make a change, it is important that the products show no signs of use and are returned within 5 business days from the day they are received.
How to Make a Change or Return: Write to us at firstname.lastname@example.org, telling us why you want to change or return your product, and provide your name and phone number. We will reply within the next 3 days. Your return must be made within 5 business days after delivery. The product must be returned with tags and packaging, without signs of use. The shipping cost for size exchanges is covered by you. The shipping cost for defective products will be covered by us.